CAPA 13 - Emotional Intelligence & Professional Development

Course Description

This course will provide students with a better understanding of how emotions and personality influence workplace effectiveness and the achievement of personal and organizational goals.  Students will be introduced to a number of important strategies for managers,  including stress management, conflict resolution, decision making, team building, and change management.  Strategies for integrating continuous learning into one’s work ethic and establishing networks are emphasized, as students learn to become more effective members or their organizations and communities by applying a holistic understanding of both their relationship to their emotions as well as their relationship with others.

Upon successful completion of the course, learners will be able to:
  • Recognize how personality and emotional dynamics factor into decision-making processes.
  • Manage personal stress and conflict in the workplace and deal with difficult decisions.
  • Demonstrate positive personal attributes that will contribute to a team approach in the workplace.
  • Support people’s efforts and contributions through words and actions.
  • Encourage and promote a safe environment for staff to exchange and share ideas.
  • Develop and maintain positive networks and relationships.
  • Evaluate own personal and emotional performance.

Course Fees:

  • Members: $575 (plus applicable taxes)
  • Non-members: $695 (plus applicable taxes)
  • Order required textbook below



Required Textbook

Title Price
  Order Online
Emotional Intelligence 2.0
Publisher: TalentSmart
ISBN:  13: 9780974320625

Order here

*Online price subject to change